SHIPPING & RETURNS
The Old Co-op ("we" and "us") is the operator of (https://theoldco-op.shop) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated based on weight, dimensions and destination of the items in the order.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
For non-power equipment, The Old Co-op will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in originaln undamaged packaging, unused and in resellable condition.
For power equipment, however, we are unable to process a return unless there is an issue with the piece. In which case we will refer to the warranty. (See 3.2)
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(The Old Co-op) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
The Old Co-op will happily honour any valid warranty claims.
Upon return receipt of items for warranty claim, you can expect The Old
Co-op to process your warranty claim within 7 days.
What action is taken with the warranty depends on what work needs to be done. It is at the discretion of the manufacturer to fix or replace depending on the cost of the repair.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
At this time, The Old Co-op cannot offer international shipping.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Taxes
Sales tax has already been applied to the price of the goods as displayed on the website
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Some carriers will insure a parcel up to a certain dollar amount. Any further insurance is an additional charge upon request from the purchaser.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at info@oldco-op.shop